Join a rapidly growing distribution company based in Houston, TX that is investing in technology and people to scale operations and improve customer service. We are looking for a motivated Prophet 21 Analyst to support our ERP environment and users. This is an excellent opportunity for someone with 1+ years of Prophet 21 or ERP support experience who is eager to learn, grow, and contribute to a dynamic team.
The Prophet 21 Analyst will serve as a key member of the IT and Operations team, providing Level 1 and Level 2 support for ERP users across the organization. You will troubleshoot system issues, assist in configuration and setup, and work closely with users to understand and improve workflows. This role is ideal for someone who is technically curious, customer-focused, and driven to grow their ERP and business systems knowledge.
Provide day-to-day ERP support (Level 1 and Level 2) for Prophet 21 users
Troubleshoot and resolve issues related to ERP functionality, reporting, and system performance
Serve as a liaison between business users and IT/development teams
Document support tickets, resolutions, and training materials
Assist with system configurations, testing, upgrades, and rollouts
Support data integrity, report generation, and basic SQL queries as needed
Provide end-user training and onboarding for ERP system usage
Collaborate with operations, purchasing, sales, and finance teams to ensure ERP supports business processes effectively
1+ years of experience supporting Prophet 21 or a similar ERP system
Strong end-user support background (Level 1 and/or Level 2 helpdesk experience)
Experience in a distribution or manufacturing environment is a plus
Basic understanding of ERP systems, business processes, and data flows
Excellent communication and problem-solving skills
Comfortable working independently and as part of a team
Detail-oriented with the ability to prioritize and multitask in a fast-paced environment
Willingness to learn and grow into advanced ERP support or business analyst responsibilities
Familiarity with SQL, Crystal Reports, or Excel-based reporting is a plus
Associate or bachelorâs degree preferred, or equivalent experience
Competitive salary: $55,000 - $70,000 DOE
Full benefits package (Medical, Dental, Vision, 401k, PTO)
Opportunity for career growth within a tech-forward organization
Flexible work environment (remote, hybrid, or on-site options)
A collaborative team culture and a leadership team that supports innovation
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