Job Description

Why Tosca?

At Tosca, we’re not just filling a seat — we’re investing in forward-thinking IT talent to help shape the future of our end-user experience. As an IT Help Desk Engineer , you’ll be part of a collaborative Service Delivery team that plays a key role in supporting our growing organization. From onboarding new team members and imaging laptops to exploring emerging technologies and staying ahead of hardware trends, you’ll help ensure Tosca’s people have the tools they need to succeed — today and tomorrow.

What You'll Do:

• Provide Tier 1/Tier 2 support for Tosca employees, troubleshooting issues related to hardware, software, connectivity, and peripherals.
• Image, configure, and deploy laptops using tools such as Microsoft Intune/Autopilot or similar.
• Support new hire onboarding and offboarding, including account setup and hardware provisioning.
• Collaborate with senior IT staff to test new laptop models, features, and technologies.
• Document technical procedures and maintain internal knowledge base articles.
• Monitor ticket queues using tools like ManageEngine ServiceDesk Plus or ServiceNow and ensure timely resolution.
• Occasionally support in-office AV equipment and conference room technology setups.

What We Are Looking For:

Experience

• 2 to 5 years of hands-on IT help desk or technical support experience.
• Experience working in a professional, fast-paced environment – preferably mid-sized or enterprise scale.

Technical Skills

• Strong working knowledge of both Windows and macOS environments.
• Imaging and deployment experience (Autopilot, Intune, SCCM, or similar).
• Familiarity with testing and evaluating new hardware models, features, and emerging technologies.
• Understanding of endpoint security, printers, VPN, and Office 365.
• Experience supporting and troubleshooting AV conference room equipment and tools.

Preferred Experience

• Strong familiarity with laptop vendors such as Dell, HP, and Lenovo.
• Comfort working with tools such as ServiceNow, Zendesk, or ManageEngine.
• Experience supporting remote users via tools like TeamViewer, AnyDesk, or Quick Assist.

Work Schedule

This is a hybrid role. You will work remotely on Mondays and Fridays and be in the office on Tuesdays through Thursdays at our Midtown Atlanta location in the Colony Square building. Company-paid parking is provided.

Our Commitment to Equal Opportunity

At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

E-Verify Employer

Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.

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