Job Description
Benefits: - 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
We are seeking a tech-savvy and service-oriented Level 1 IT Support Specialist to join our growing team in Cleveland, OH. This entry-level role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping others navigate technology. The ideal candidate will be resourceful, organized, and able to provide technical assistance while maintaining a strong customer-service mindset. This person should be collaborative, solution-oriented, and aligned with our Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
Essential Duties and Responsibilities:
- Technical Support:
- Provide basic troubleshooting for desktops, laptops, printers, and software (Windows and macOS).
- Use remote support tools and diagnostic utilities to resolve service tickets promptly and effectively.
- User Support and Onboarding:
- Set up and decommission workstations and accounts for new hires and terminations.
- Assist team members with password resets, portal access, and SharePoint support.
- Collaboration and Communication:
- Prioritize, track, and manage support tickets to meet service-level expectations in coordination with third-party IT vendors.
- Build and maintain strong cross-departmental relationships through clear communication, active listening, and timely follow-up.
- IT Operations:
- Escalate and manage issues related to:
- Printers and printing systems
- Cell phone and IT equipment procurement
- Ticketing system oversight and support workflow improvement
- Maintain internal documentation on systems, tools, and IT procedures.
Location and Work Environment:
- Onsite in Cleveland, OH.
- Occasional travel between company locations may be required.
- Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning).
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Schedule, Compensation, Benefits, and Perks:
- Standard schedule: Monday – Friday, 8:30am-5:00pm.
- Occasional evening or weekend availability may be required to support projects or urgent service needs.
- Base salary: $42,000–$55,000.
- Comprehensive health insurance (medical, dental, vision), and supplemental insurance plans are available.
- 401(k) with company match.
- Team member rental discounts.
- And more!
Qualifications and Requirements:
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 1–2 years of experience in a help desk or IT support role preferred.
- Familiarity with Windows and macOS operating systems.
- Basic knowledge of Microsoft 365, Active Directory, and remote support tools.
- Strong problem-solving and troubleshooting skills.
- Excellent interpersonal and communication skills.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Willingness to learn and grow in a collaborative team environment.
- Ability to maintain confidentiality and uphold company security standards.
- Proficiency in the English language (written and verbal) required.
- Completion of a Behavioral and Cognitive Assessment through the Predictive Index required.
- Successful completion of a company background check and drug screening required.
Job Tags
Work experience placement, Work at office, Remote work, Afternoon shift, Monday to Friday,